Privacy Policy

We process the personal data of our donors, our corporate partners, our volunteers, our sponsors, distributors, staff of accredited hostels, trustees, individuals related to other charities, StreetVet Ambassadors, our referrers, our suppliers and our workers.  There may be a separate Privacy Notice which describes how we use your data in specific cases, for example if you are a member of staff or apply for a job with us. We only collect personal information that is relevant to the interaction you have with us, which includes:

• Contact data: individual contact name, job title, company name and business address if relevant; telephone number (landline and/or mobile); the telephone number from which you contacted us; your email address.
• Client data:  your contact details, living information, hostel name, address and contact details, health conditions, support workers’ name and contact details, your pet’s name, age, breed, colour, microchip number, photo, and its medical details
• Volunteer data:  name, email address, home address, telephone number (mobile and/or landline), profession, special skills, emergency contact/next of kin, RCVS number, VDS cover number, social media data (such as WhatsApp and personal Facebook account).
• Supplier data:  your contact details, job title, company name, business address, invoice, transactional and payment data
• Marketing data:  Your contact and communication preferences; information relating to offersand promotions.
• Recordings:  We may record and store telephone calls you make to us, or which we make to you, including date and time of call
• Special category data:  special category data are certain categories of personal data that are particularly sensitive and require particular care, such as health data, race, religious beliefs and so on.  We do not collect special category data unless there is a clear reason for doing so – for example where you are participating in a fundraising or StreetVet organised event and where we may need the information to support you while you participate (eg allergies, or accessibility requirements). We will always ask for your permission to store and process special category information, it will always be held securely, and only individuals with a business need to access and process that information will be able to do so.
• Donation and transaction data: name, email address, home address, telephone number (mobile and/or landline), Information relating to donations you have made, tax details for Gift Aid purposes; reason for donation (if you provide it to us); events or fundraising / sponsorship you have undertaken for StreetVet (but note, no bank or card details are recorded or retained).
• Images:  Photographs or videos if you participate in one of our events.
• Events data:  where we hold events, we may collect additional personal data from you, such as T-shirt size for running events, or general dietary requirements and so on.
• Market research data:  Information relating to surveys and information you share with us about your experience of using our products and services
• Competitions data: name, address, email and phone number
• Login data:  Username and email address for volunteers who access our systems
• Technical data:  We collect information from your computer and about your visits to and use of this website.  This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other device on the internet.  Please see our Cookie Policy for more details.
• General data:  Any other personal information you may have given us when discussing your needs or submitted in writing, which may include sensitive personal data.

Much of the data we hold about you will be data you share with us via our website, or through email, telephone calls, our website chat support, or through attending events that StreetVet is present at.

However, we may also collect data about you from the following sources:

• Third parties:  from a third party who has provided your details in order that we may assist you and your pet
• Donation platforms:  such as Raisley, People’s Fundraising, JustGiving, PayPal Giving Fund, Big Give, VisuFund and Facebook
• Devices:  automatically from the devices you use, including telephone numbers collected automatically by our telephone systems
• Social media:  information you may make available via social media

We shall always respect your privacy. In certain territories, we are required to have a legal basis for processing your personal data.

Where we need to collect personal data by law and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). If this happens, we may have to cancel, or be unable to provide, any services you have requested.

We process your data for the following purposes, and under the following legal grounds:

StreetVet does not sell, share or give any personal data to external companies for the marketing purposes of those companies.  We will share Client’s personal information with third parties that we are asked to deal with on your behalf.

We shall keep your personal data within StreetVet and our trusted third-party suppliers except where disclosure is required by law, for example to government bodies and law enforcement agencies. ​

We may transfer your data to the following third parties who act under our instructions.  We ensure that the data processing is supported by a written contract and that your data is treated confidentially and securely, and in accordance with data protection legislation.  Our contract with them will not allow them to use your information for anything other than the fulfilment of our contract with you if:

• they provide products, services or research on behalf of StreetVet, for example sub-contractors providing administrative, processing, development, analytical or other services to help us in our sales, marketing, digital, administration and product development activities. Our contract with them will not allow them to use your information for anything other than the fulfilment of our contract with you.
• they provide review services and may ask you, on our behalf, to complete a product or service review or questionnaire
• they provide market research services to help us improve our product, marketing and services
• we have asked you and been given your consent
• we transfer rights or obligations of our contract with you
• we are required or permitted to do so by law or regulation

Your personal data may be stored, processed, and transferred outside the United Kingdom (UK) so that we can use your personal data as described in this policy.  Where this is the case, we will make sure that any transfers of your personal information from one country to another comply with those data protection and privacy laws which apply to us.

We will only transfer your personal data to countries that have been deemed to provide an “adequate” level of protection for personal data by the UK and/or the European Commission.

Where we use service providers based outside the UK and EEA, we may use specific contract clauses approved for use in the UK and EEA which give personal data the same protection it has in the UK and EEA.

All personal data will be held in accordance with our company retention and deletion policy. We only keep your personal information for as long as we need to, so that we can use it for the reasons described above. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirement. By law we have to keep basic information about our clients and donors (including Contact, Identity, Financial and Transaction Data) for six years after they cease being Clients or donors for tax purposes.

To make sure that you do not receive marketing from us after you have told us to stop sending it, we need to keep a record of that instruction with your contact details. We shall hold that information until you tell us otherwise.

Under the General Data Protection Regulation and the DPA 2018, you have a number of rights over your personal data.  These include:

• Right to know:  the right to be informed about what data we collect, the purposes for processing your data, how long we will keep it, and with whom it will be shared. This Privacy Policy has been designed to meet that right.

• Right of access: you have the right at any time to ask us (by making a subject access request) what personal information we hold about you, how we are using it, with whom we are sharing it, and where we obtained your personal data. You may also request a copy of the personal information. To protect your privacy and security we may need to verify your identity before disclosing or deleting your data.​
• Right to correct:  the accuracy of your personal data is important to us. You can ask us to rectify/update your personal data, including your address and contact details at any time, and we shall do so promptly at your request. You may also request that we restrict processing if this is justified. Proof of identity may be required in some circumstances.
• Right to erasure:  in some instances, you have the right to request that we delete your personal data. If the request is valid, we shall do so promptly. We may need to verify your identify before deleting your data.

• Right to object:  you have the right to ‘block’ or suppress processing of your personal data. You have the right to opt out of marketing promotions at any time. For example, every promotional email we send you contains a link which you may click to unsubscribe. When you make such a request, we shall retain just enough of your personal data to ensure that the restriction is respected in the future.  You also have the right to object to decisions being taken by automated means (known as profiling) which product legal or similar effects concerning you.
• Right to withdraw consent:  Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
• Right to portability:  you have the right to receive personal data which you have provided to us, in a structured, commonly used and machine-readable format, and the right to transmit that data to a third party in certain situations.