Privacy Policy

OUR PRIVACY AND COOKIES POLICY
PRIVACY

We are a registered charity and our registration number is 1181527 in England and Wales. Our registered address is StreetVet, 4 Battersea Park Road, London, SW8 4AA.

StreetVet takes the privacy of our beneficiaries, donors, supporters and volunteers very seriously.  At StreetVet we are strongly committed to protecting your privacy and every reasonable effort is taken to ensure that your information is kept secure and intact. This policy describes how StreetVet collects and uses personal information about the people who visit our website, give us their data over the phone, face-to-face and in writing.

This policy also states how and why we use data, how we store it and how individual personal preferences can be amended.
The terms of this policy may change, so please check it from time to time. This version was published on 30 08 2021 and supersedes all previous versions.
By using our website, you are accepting and consenting to the practices described in this policy. If you have any queries about this policy please contact:

Chief Executive Officer 
StreetVet
4 Battersea Park Road
London
SW8 4AA

zoe.abbotts@streetvet.org.uk
07423669283

The information that we collect about you will only be used lawfully in accordance to:

• the Data Protection Act 2018;
• the General Data Protection Regulation (GDPR); and
• the Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003, including the requirements of the Telephone Preference Service(TPS), and any revisions to e-privacy legislation that result from the European Commission’s review of PECR that began in 2017.

Please read this privacy policy to understand how we use your data. In summary:

• Only information that we need is collected.
• Your personal information is only used for the purpose for which we collect it.
• Your personal information is only seen by those who need it to do their jobs.
• We will only disclose data when we have your consent, or where we are obliged to disclose personal data by law, or as expressly permitted under the GDPR (through contract; legal obligation, vital interests; public task; or legitimate interests).
• We will keep your information up to date. Inaccurate or misleading data will be corrected as soon as possible.
• Personal information is retained only for as long as it is required for the purpose collected; normally, this will be for a maximum of 6 years if we do not hear from you during this time.  Unless there is a legal requirement to do otherwise, at the 6 year point, we will take steps to remove your information from our records.
• Your information will be protected from unauthorised or accidental disclosure and processed in an appropriate manner to maintain its integrity and confidentiality.
• We will provide you with a copy of your personal information on request (please see below for information on access rights and requests).

These principles apply whether we hold your information on paper or in electronic form.

How do we collect information?

Direct Collection of Personal Data
The type of information that we will collect on you, and you voluntarily provide to us on the StreetVet website includes:
* Full Name
* Address
* Telephone number(s)
* Email address
* Survey responses

Donation platforms: People’s Fundraising, JustGiving, Facebook
Indirect Collection of personal information such as voluntary submission of contact details expressing interest in charity and permission to be contacted

Why do we collect this information?

We collect this information for the purpose of promoting the aims of StreetVet and communicating effectively and appropriately with our supporters and volunteers and, in particular, providing support to our beneficiaries. The lawful basis for which we process your information is:

• your consent;
• processing is necessary for the performance of a contract to which you are a party. If you fail to provide this information we may be unable to perform the contract;
• processing is necessary for compliance with our legal obligations, for example to accounting and taxation
• processing is necessary to protect your interests or that of another person;
• processing is necessary for the performance of a task carried out in the public interest;
• processing is necessary for the purpose of the legitimate interest pursued by us or a third party, except where your rights as a data subject override our legitimate interest. The legitimate interest we rely upon is subject to an assessment based on the specific context and circumstances.

How do we use this information?

We will use the information you provide in the ways set out below:

• promote the aims of StreetVet;
• to communicate with our supporters, dealing with your enquiries and requests, recording any contact with you;
• to provide you with information that you have indicated an interest in, for example information about our campaigns, volunteering, fundraising and trading activities and how you can donate to us;
• we may use this information to personalise the way our website is presented when users visit it, to make improvements to our website and to ensure we provide the best service for users;
• to conduct market research;
• segmentation, so that we can offer supporters information relevant to them;
• for administrative purposes.

Transfers of Personal Data outside of the EU

All data is retained exclusively within the United Kingdom.
This information will not be disclosed to anyone outside StreetVet or its associated partners, and other companies with which StreetVet has arranged services for your benefit.

Your Rights as a Data Subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email info@streetvet.org.uk
To process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

• The right to be informed
  We are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
• The right of access
  You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
• a) The purposes of the processing
  b) The categories of personal data concerned
  c) The recipients to whom the personal data has been disclosed
  d) The retention period or envisioned retention period for that personal data
  e) When personal data has been collected from a third party, the source of the personal data
• If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
• The right to rectification
  When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
• The right to erasure (the ‘right to be forgotten’)
  Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
• The right to restrict processing
  You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

1. a) The accuracy of the personal data is contested.
   b) Processing of the personal data is unlawful.
   c) We no longer need the personal data for processing but the personal data is required for part of a legal process.
   d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing.

• The right to data portability
  You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
• The right to object
  You have the right to object to our processing of your data where
  • Processing is based on legitimate interest;
  • Processing is for the purpose of direct marketing;

Storage and Retention of Personal Data

Unless otherwise required by law, your data will be stored for a period of 6 years after our last contact with you/some other identifiable action or period, at which point it will be deleted.

PROTECTION OF PERSONAL INFORMATION

StreetVet takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

StreetVet uses industry-standard efforts to safeguard the confidentiality of data, including encryption, firewalls, SSL and SSO. We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

COOKIES

This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

GOOGLE ANALYTICS

This website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site usage but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than www.Streetvet.org.uk  Further detailed information on Google Analytics cookies can be found here.

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.